Claims

Chubb Travel Insurance claims

NEED TO CLAIM? READ THIS:

At Chubb Travel Insurance, we work hard to process and pay your claim fairly and promptly. If you’ve experienced a loss under your policy, please download our claim form and follow the claim instructions below.

WHAT YOU NEED TO KNOW:

Medical claims

Contact Chubb Assistance immediately on +44 (0) 207 1737 904.

Chubb’s travel insurance provides cover for while you’re in hospital and for attending doctors’ fees, so you don’t have to pay significant medical costs upfront and claim back later. This isn’t always the case with minor injuries, though, so please talk to an agent to confirm. (Ts & Cs apply)

Travel delays

For travel delays, please provide us with a confirmation document from the airline or carrier involved. It must confirm the flight or travel number, delay period, and reason for delay. Send this, along with your completed claim form, to chubb.traveluk@chubb.com.

Baggage loss

Checked-in baggage loss, damage or theft:

Report checked-in baggage losses or damage to the airline or carrier within 24 hours. Often, they’re responsible for the damage and / or loss and you can submit a claim with them. Ensure that you get a loss / damage baggage report from them too.

Other baggage loss or damage:

Report other baggage losses or damage to the local authorities and submit the police report, along with your completed claim form, to chubb.traveluk@chubb.com.

Travel document loss

Report any loss of travel documents to the local authorities and submit written acknowledgment, along with your completed claim form, to chubb.traveluk@chubb.com.

Liability claims

In the event of a personal liability, DO NOT make any admission or offer. Request that the claim against you be put in writing and emailed to you, and contact Chubb Assistance on +44 (0) 207 1737 904 or chubb.traveluk@chubb.com as soon as you can, for more advice.

SUBMITTING YOUR CLAIM

Complete ALL relevant sections that relate to your claim in full. Missing details could delay your assessment.
Attach ALL of the required supporting documents to your claim. Failing to do this could delay the assessment of your claim.

Once your claim is submitted you should receive confirmation of your claim number – expect to wait 3 days for emailed claims and 5 days for posted claims. If you have a query about your claim or its status, please contact the Claims Dept. on +44 (0) 207 1737 904 or chubb.traveluk@chubb.com.

REQUIRED DOCUMENTS

The documents to submit with your claim include:

Your completed claim form, and
Your travel booking confirmation and itinerary.

In addition, the following supporting documents are required:

Benefit	Documents required
Personal Accident: Accidental Death	Copy of police report Certified copy of death certificate Autopsy report Toxicology report
Permanent Total Disablement	Copy of police report (if any) Detailed medical report Medical certificate
Medical Expenses	Proof of cost: original detailed pre-medical / final hospitalisation / post-medical bills In-patient discharge summary Detailed medical report / memo from attending physician on the type of illness or injury sustained
Personal liability	Letter or demand of a claim made against you Writ / summons from third party / police / court
Trip Cancellation or Trip Curtailment	Any documentation that supports the unforeseen circumstances that led to the cancellation or curtailment (e.g. a medical report) Certified copy of death certificate for death cases (where applicable) Proof of relevant expenses incurred by this trip cancellation or curtailment Original trip booking and invoice Medical report and / or written memo from attending physician to cancel trip Proof of relationship Travel agents’ confirmation of refund amount Original invoice or receipt of charges incurred in amending or purchasing additional air ticket (for Trip Curtailment)
Travel Delay or Travel Misconnection	The original itinerary Boarding pass showing actual take-off time and date Written confirmation from carrier, airline, or their agents, specifying reasons for and hours of delay / diversion
Baggage Delay	Written confirmation from carrier, airline, or their agents, specifying the reason for and the number of hours of baggage delay Property Irregularity Report Acknowledgement receipt of baggage received Proof of additional expenses
Loss of Personal Effects, Baggage, Personal Money, or Travel Documents	Any document that demonstrates proof of ownership Any document that adequately supports the amount claimed (replacement invoices or repair quotes) A police report, in the event of robbery, theft or burglary Original transport and accommodation receipts incurred for the sole purpose of replacing your travel documents

You may contact us via email or telephone.

Claims and general enquiries

Overseas number: +44 (0) 207 173 7904

UK number: 0800 519 9927

Email: chubb.traveluk@chubb.com

(Mon-Fri: 9am to 5pm only)

Postal address: Chubb Travel insurance Customer service, PO BOX 1086, Belfast, BT1 9ES

For 24-hour emergency, call

+44 (0) 207 173 7903

Chubb European Group SE (CEG) is a Societas Europaea, a public company registered in accordance with the corporate law of the European Union. Members’ liability is limited. CEG is headquartered in France and governed by the provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by CEG, which is authorised and regulated by the French Prudential Supervision and Resolution Authority. Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662.

CEG’s UK branch is registered in England & Wales under UK Establishment number: BR023093. UK Establishment address: 40 Leadenhall Street, London EC3A 2BJ. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority’s website (FS Register number 820988).

Chubb European Group SE is a subsidiary of a US parent and Chubb Limited (a NYSE listed company) and part of the Chubb Group of companies. Consequently Chubb European Group SE is subject to certain US laws and regulations in addition to EU, UN and national sanctions restrictions which may prohibit it from providing cover or paying claims to certain individuals or entities, and from insuring certain types of activities in or connected with certain countries and territories such as, but not limited to, Iran, Syria, North Korea, North Sudan, Cuba and Crimea.